Sneaky Bastard

The way that some companies keep customers by requiring a phone call during business hours is just infuriating. Two examples: Real and Stamps.com. It doesn’t matter how politely the message is worded, it still pisses me off. Signing up is so easy, it’s hard not to do it by accident sometimes. But canceling, that’s another story. They should put a message on the account summary page, “Before you go any further, you should know that you can’t cancel your account unless you jump through our burning hoops of fire.”